As organisations grow, ensuring that operations and support services are reliable, consistent and repeatable become paramount. Service Delivery teams and processes often need to mature rapidly to keep pace with business expectations and avoid being left behind.
We offer services to assist with:
Implementing ITIL based processes including management of Service requests, Incident, Change and Problem management
Establish your Service Desk or uplift capability or capacity to meet new requirements
Operations management across infrastructure and applications support team to “keep the lights on” for your business-critical workplace and line of business systems
Service provider management, including regular assurance activities to confirm that services are being delivered and obligations are being met consistent with agreements and contracts
Reporting and metrics to ensure that there is alignment with strategy and that there is appropriate visibility of performance at executive level
other services
Program and Project Management
Infrastructure Management
Consulting Services
and Advisory